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ZICTA Zambia Information and Communications Technology Authority

Lusaka

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About
ZICTA is an autonomous statutory body established under the ICT Act No. 15 of 2009. It regulates electronic communication services, postal & courier services, and ICT products in Zambia. Mandate: License operators, allocate telephone numbers via National Numbering Plan, manage spectrum, enforce cybersecurity, protect consumers, and promote ICT development. Succeeds Communications Authority of Zambia [CAZ]. Coordinates with ITU for Zambia’s country code +260.

Head Office Location & Contact Details
Address: Plot 4909, Corner of Independence Avenue & United Nations Road, Lusaka
PO Box: 36871, Lusaka, Zambia
GPS: 15°24′52″S 28°17′22″E
Phone: +260 211 378 200 | 0211 24 67 02 / 66 98 / 04 63
Email: info@zicta.zm
Website: www.zicta.zm
Toll-Free Consumer Complaints: 7070

Key Functions
1. Licensing & Regulation — Telecom operators, ISPs, postal/courier providers
2. Numbering Management — Allocate phone numbers, manage National Numbering Plan
3. Spectrum Management — Radio frequency allocation & monitoring
4. Consumer Protection — Handle complaints via 7070, enforce service quality
5. Cybersecurity — Zambia Computer Incident Response Team
6. ICT Policy — Digital transformation, broadband, data protection[ZmCIRT]

ZmCIRT Contact [Cybersecurity Incidents]
Email: report@cirt.zm | Hotline: 7070
Website: www.cirt.zm
Address: ZICTA, 36871 Independence Ave, Lusaka

Key Information
Established: 2009 [ICT Act] | Formerly: Communications Authority of Zambia
Revenue: $63.8M | Employees: 158 | Type: Government Agency
Country Code: +260 | AS Number: AS327904[1994]

Leadership & Departments
Director General | Director Finance: Pethel Phiri | Director Economic Regulation: Bernard Banda
Consumer Affairs Officer: Dadley Chisha | Director Internal Audit: Hillard Kabole

Hours
Mon-Fri: 8:00 AM – 5:00 PM | Closed: Sat-Sun

Ideal For
Telecom licensing, spectrum applications, consumer ICT complaints, numbering requests, cybersecurity incident reporting, postal service regulation

Emergency Numbers Regulated by ZICTA
Police: 991 | Fire: 993 | Hospital: 992 | Emergency: 999

Plot 4909, Corner of Independence Avenue & United Nations Road, Lusaka

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