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NAPSA iCARE PLATFORM

Lusaka

Government Service Providers

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Category: Government | Social Security | Pension Services | Digital Platform | Member Portal
Listing Type: Featured

About
iCARE is NAPSA’s Integrated Contribution and Administration Records Engine — the digital self-service platform for members and employers. Register, track contributions, claim benefits, update details, and access new products like Supplementary Savings, Diaspora Savings, and the Zambia Kuchalo Wealth Fund. Mission: Broaden social security coverage, promote saving culture, and provide flexible investment opportunities for Zambians locally and abroad.

Head Office & iCARE Support Location
Address: Levy Business Park, Corner of Church & Kabelenga Roads, Lusaka, Zambia
PO Box: 51275, Lusaka
Alternative HQ: NAPSA Head Office, 10110 Kabelenga Road, Lusaka 10110
GPS: 15°24′43″S 28°16′49″E
Phone: 0211 395 000 | +260 211 395 321 | +260 211 395 422
Website: www.napsa.co.zm | iCARE Portal: Access via NAPSA website
Email: Available via secure mail in iCARE inbox

Key Services on iCARE
1. Member Registration — Sign up for NAPSA social security
2. Contribution Tracking — View employer remittances & personal statements
3. Benefit Claims — Retirement, invalidity, survivors, funeral grant
4. Account Updates — Keep details current for new pension reforms
5. New Products — Supplementary Savings, Diaspora Savings, ZKCWF co-investment
6. Secure Mail — Inbox tab for official NAPSA correspondence

2026 Pension Reforms [via iCARE]

Minimum pension increase: 20% → 25% of National Average Earnings
Funeral Grant increase: 25%
Income replacement rate: 40% → 45%
Advance payment to pensioners introduced
Branch Network for In-Person iCARE Support
Lusaka: Levy Business Park [+260 211 395 321] | Kabelenga Rd [0211 395 000]
Kitwe: ECL Business Park [+260 212 395 450] | ECL Business Park [+260 212 221 164]
Ndola: Reekays Mall [+260 212 610 849]
Other: Livingstone, Chipata, Kabwe, Solwezi, Mansa, Kasama, Mongu, Choma, +25 more nationwide

Hours
iCARE Portal: 24/7 online access
Branches: Mon-Wed, Fri 8:00 AM – 5:00 PM | Thu 8:00 AM – 8:00 PM | Closed Sat-Sun

Ideal For
NAPSA members, employers, self-employed Zambians, diaspora saving for retirement, pensioners claiming benefits, supplementary savers

CEO Escalation [if needed]
Address: Chief Executive Officer, Standard Chartered House, Stand No 4642, Corner Mwaimwena Rd & Addis Ababa Rd, P.O. Box 32238, Lusaka
Email: Zambia.CEO@sc.com

Levy Business Park, Corner of Church & Kabelenga Roads, Lusaka, Zambia PO Box: 51275, Lusaka

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